Patient Information
Learn about your rights and responsibilities as a patient, explore FAQs, and find forms, information and resources to support your health and well-being — so you can live your best life in rural Wellington County.
Patient Resources
Patient Rights
Patient Experience
Frequently Asked Questions
Are you accepting new patients?
Yes. Please complete a Patient History Form. Drop it off or mail it in to assure your health information remains private. We do not accept patient history forms via email.
Can I book a virtual appointment with my provider?
Many of our providers offer phone appointments with patients where it is appropriate to do so. Contact your provider to discuss your specific situation.
What is the difference between a kinesiologist and an occupational therapist?
An Occupational Therapist (OT) helps people safely perform daily life activities (dressing, cooking, working) following an injury or illness. A Kinesiologist (Kin) is a human movement specialist who uses exercise and active rehabilitation to improve strength, mobility, and overall physical performance.
Do you have a walk-in clinic?
While we do not offer walk in appointments, we do reserve a small number of appointments for situations that need to be managed within a day or two. Call the clinic to discuss your situation and what options we can provide.
Can I get a new prescription by calling in and speaking with my provider?
For new conditions or issues please book an appointment with your provider to determine what’s recommended for your situation. For some minor ailments, your local pharmacist may be able to help. Learn more about the types of health care services you can access at the pharmacy on the Government of Ontario website.
Who do I call to get a repeat of my medication prescription?
Even prescriptions that have “run out” can often be filled by contacting your pharmacy.
Can I get my travel vaccinations at the clinic?
Yes, please call and ask to speak your primary care provider’s nursing support. You may have to bring your own vaccine from your pharmacy for administering.
What happens if I arrive late for my appointment?
We recommend that you arrive 15 minutes before your appointment and use your health card to check in using the kiosk. Should you arrive after your appointment time, please go straight to the receptionist on arrival. If you arrive more than 15 minutes after your appointment time, you may risk not being seen while we go on to our next appointment.
What happens if I miss my appointment?
If you miss your appointment, you may not be able to get an appointment right away. We do our best to meet everyone’s schedules and needs.
How quickly can I get an appointment?
If your needs are deemed acute, we will seek out an appointment held for more time sensitive and urgent concerns. Most appointments are scheduled for longer-term health management or non-urgent needs and will be booked in according to your provider’s availability. That may be a week or longer. If your condition changes or worsens while you wait for your appointment, please contact us to determine what next steps are best for you.
Can I see a NP instead of a doctor?
Some appointments are available for acute situations where you may be able to see an NP instead of your
doctor. These appointments are booked through your doctor’s office.
doctor. These appointments are booked through your doctor’s office.
Patient Rights and Responsibilities
At Mount Forest Family Health Team, we are committed to providing high-quality health care to our community. As a patient, you have rights and responsibilities.
Patient Experience Survey
We want your feedback! Fill out our three-minute, online Patient Experience Survey and tell us how we’re doing.
Your feedback will help to shape the future of patient care at the Mount Forest Family Health Team and the Claire Stewart Medical Clinic.
Your feedback will help to shape the future of patient care at the Mount Forest Family Health Team and the Claire Stewart Medical Clinic.
Patient Resources
Mental Health
Wellness Toolkit
Download our Wellness Toolkit for more information about self-directed resources for support and growth.
Diabetes
Access helpful resources and tool kits from Diabetes Canada.
Immunizations and Vaccinations
Childhood immunizations
Are your child’s vaccinations up-to-date? If you’re not sure, and aren’t certain what vaccines your child needs for school, talk to your health-care provider or visit Wellington-Dufferin-Guelph Public Health for more information about childhood vaccine requirements including an Immunization Schedule from Infant to Age 6.
Adult Immunizations
Vaccinations are important for people of all ages because they provide the most effective protection against many communicable diseases. During adulthood, booster shots for those vaccinations you likely received in childhood will help to maintain your protection against various ilnesses. For more information about adult vaccinations, visit the Adult Immunization page on the Wellington-Dufferin-Guelph Public Health website.
Flu Shots, Covid Vaccines, RSV vaccine information
Each autumn, health care providers all over Ontario prepare to immunize their communities against the seasonal flu, COVID-19, and certain respiratory viruses. Please watch our main page for updates on when and where these vaccinations will be offered.
Travel Vaccines
Your primary care provider can order common travel vaccines (ex. Twinrix or Dukoral). These are not
covered by OHIP, but may be reimbursed through private insurance. With a prescription, these vaccines can be picked up at your local pharmacy and administered in the clinic. For more information on other travel vaccines, visit Wellington-Dufferin-Guelph Public Health. To find a local travel health clinic, visit wwhealthline.ca. Please note that OHIP does not cover the cost of travel medicine consultations, and additional charges for vaccines or medication may apply at your pharmacy.
Weight Loss
To best discuss your weight loss goals, including whether the use of GLP-1 is best for your situation, speak with your provider for recommendations.
Falls Prevention
Rise up to Falls with this resource guide.
Children's Illnesses
What to do when your child is experiencing respiratory symptoms? Download this resource guide for tips and care information.
LifeLabs
Life Labs Medical Laboratories provides laboratory services onsite at the Claire Stewart Medical Centre.
Open Monday to Friday 7:30 a.m. – 12 p.m. on a walk-in basis. Please note this site does not provide full
laboratory services and specialized tests may need to be conducted at a full laboratory centre. For more
information, please contact Life Labs Customer Care Centre at 1-877-849-3637 or visit the LifeLabs
website.
Open Monday to Friday 7:30 a.m. – 12 p.m. on a walk-in basis. Please note this site does not provide full
laboratory services and specialized tests may need to be conducted at a full laboratory centre. For more
information, please contact Life Labs Customer Care Centre at 1-877-849-3637 or visit the LifeLabs
website.
Downloadable Patient Forms
Programs and Services
The Mount Forest Family Health Team works with your physician to provide comprehensive health-care services. Find out about all the programs and services we offer.
Patient Rights and Responsibilities
At Mount Forest Family Health Team we are committed to providing the best primary health care in our community. We believe that our patients and families are partners in the delivery of quality patient care.We make the following commitment to you:
Your Rights
You have the right to:
- Be treated in a kind and respectful way.
- Expect that all information about your health care will be kept private and confidential in accordance with the personal health information law. (refer to Privacy Policy)
- Be given information in a way you will understand and is meaningful to you.
- Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you.
- Participate in making decisions about your care.
- Culturally-sensitive care.
- Know the names and roles of people involved in your care.
- Express your concerns and get answers to your questions.
- Be told of the fees not covered by OHIP and that you or your family will have to pay.
Your Responsibilities
As a patient you have rights and responsibilities. Please make sure you abide by following:
- Be polite and respect other patients, visitors and members of the health care team.
- Recognize that the needs of other patients and families may sometimes be more urgent than your own.
- Give accurate information to your health care team to help them plan your care.
- Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
- Follow the plan of care the best way you can.
- Accept responsibility for the decisions you make about your treatment.
- Take care of your personal things.
- Respect clinic property and act in a safe and responsible way.
- Understand and be responsible for all expenses not covered by OHIP.
- Notify your health care provider if you can’t keep an appointment.
Mount Forest Family Health Team
525 Dublin Street
Mount Forest, Ontario
N0G 2L3
Email info@mountforestfht.com
525 Dublin Street
Mount Forest, Ontario
N0G 2L3
Email info@mountforestfht.com
Telephone 519-323-0255
Fax 519-323-2113
Hours
Monday to Friday: 9 a.m. – 5 p.m.
Open until 8 p.m. on Tuesday
Fax 519-323-2113
Hours
Monday to Friday: 9 a.m. – 5 p.m.
Open until 8 p.m. on Tuesday
